Discussing Industry and Educational Trends with Mandeep Singh
We quickly noticed that the trends in both our sectors of hospitality shared a commonality, touchless technology. While much of the tech has been around for years, the widely growing use of features like “QR codes,” had grown exponentially with many of the businesses opting to adopt it. Why now do you ask? Two words, global pandemic.
We both agree that since March 2020, our industry has been hit hard, and the necessity to find new ways to accommodate and do business became crucial. We both agree that the benefits of adopting the use of touchless techs have provided our industry with the means to continue to operate and even found this trend to help many aspects of our business operate smoothly and with expedience. We both agree that the biggest downside is the loss of the individualized touch that the face-to-face experience brings, as such limiting the ability to offer our clients and guests upgrades on their purchases.
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